Dux Hot Water Repairs, Service and Installation in the Redlands and Brisbane Bayside

Dave Kiddy is a licensed plumber and gas fitter with more than two decades of experience, and he handles every Dux job himself, from a first look at a tank that has stopped working through to a full replacement. Because he quotes and does the work, you are not dealing with an office estimating over the phone without seeing the unit.

The Dux hot water range in general terms

Dux has been part of the Australian hot water market for a long time, and units from this brand turn up most often as storage systems — electric storage tanks in older homes where the unit sits quietly heating water off-peak, and gas storage units where a faster recovery time suits a bigger household. In more recent years Dux has also offered continuous flow gas units for homes wanting an on-demand supply without a tank taking up space in the laundry or under the house. Because of how many older Dux units are still in service around the Redlands, a large part of our work with this brand is on ageing storage tanks rather than new installs, though we install new Dux systems as well where that is the right fit. As with every brand we work on, we are not going to tell you Dux is better or worse than the alternatives — the right unit depends on the home, not the badge on the front.

Common faults we see on Dux units

Because so many Dux units in the Redlands are older storage tanks, the faults we see reflect that age. No hot water is the most common call, and on an electric unit that usually traces back to a faulty element or thermostat, while on a gas unit it is more often a pilot light or ignition fault, particularly if the unit has been sitting unused. A leaking TPR valve is another regular job on older Dux tanks — sometimes a simple valve swap, sometimes an early sign that the tank itself is under more pressure than it should be. Tank corrosion is a genuine issue on older steel storage units this close to the bay, and we see it often in Alexandra Hills and Birkdale on units that have quietly been corroding from the inside for years before a leak appears. On newer Dux continuous flow units, faults tend to show up as an error code on the display, and the meaning of that code depends on the model, so we always check it against the unit rather than assuming.

Repair or replace

For an older Dux tank, the decision often comes down to whether the tank itself has started to corrode, in which case a repair is only a short-term fix. Either way, we tell you the number before we start.

We also install and service other brands

Dux is one of six brands we work on regularly. DK Plumbing also repairs, services and installs Rheem, Rinnai, Vulcan, Aquamax and Bosch units, so if an older Dux tank needs replacing, we can talk through what suits your home rather than defaulting to a like-for-like swap.

Why call Dave

• More than 20 years of experience working on ageing storage tanks as well as newer units
• Common parts carried on the van, so most Dux repairs are done in one visit
• Straight advice on whether an older tank is worth repairing or should be replaced
• Lifetime workmanship guarantee on every job — it works when we leave, or we come back and fix it

Nearby suburbs

We work on Dux hot water systems in Alexandra Hills, Birkdale and Redland Bay, plus the rest of the Redlands and bayside.

Older Dux hot water unit playing up? Call Dave on 0409 364 858 — licensed, insured, upfront pricing.

Common questions