Straight answers to the questions we hear most

It depends on how many people live in the house and whether you are on gas or electric. As a starting point for a family of four, look at 125 to 160 litres for continuous electric, 250 to 315 litres for off peak electric, 135 to 170 litres for gas storage, or a 25 to 32 litre per minute instantaneous gas unit. We size every system to your actual use.

If your home already has natural gas, a gas system usually runs cheaper and recovers faster. If you are all electric, off peak storage or a heat pump is often the better fit. We look at your fuel connections, hot water usage and roof position before recommending a system.

Most residential hot water replacements are done in a single visit, usually a few hours depending on the unit and access. We carry common Rheem, Rinnai, Dux, Vulcan, Aquamax and Bosch units and fittings on board, so in most cases we can supply and install on the same day we quote, rather than leaving you without hot water while parts are ordered.

Yes. When we replace a hot water system, removal of the old unit is part of the job, and the site is left clean when we finish. You do not need to arrange separate disposal.

Yes, we can relocate a hot water unit as part of a replacement, for example moving it to a more accessible or better-ventilated position. This involves extra pipework and fittings, so it is quoted on site once we can see the existing setup and where you want it moved to.

Every home is different. The right answer depends on your household size, fuel connections, existing pipework and how you actually use hot water and fixtures. We take a proper look before recommending anything, so you do not end up paying for something oversized or under spec.

Yes. All gas work is completed under our gas fitting licence, and you receive the compliance certificate for your records once the job is done. See our guide on gas compliance certificates in Queensland for more detail on what this covers.

Yes. We install and connect LPG bottle setups as well as reticulated gas, which is common on acreage properties and in suburbs without mains gas. See our gas fitting page for the full range of gas work we do.

There is no single answer for every appliance, but a general check of your gas heaters, cooktop and gas hot water unit is worth having done periodically, especially in an older home. If something seems off — an unusual smell, a pilot light that will not stay lit, or a burner not igniting properly — get it looked at rather than waiting.

Yes. As a licensed gas fitter we can test your gas lines for leaks, check appliance connections and pressure, and inspect ventilation and flueing. If you smell gas, turn the supply off at the meter, avoid switches and flames, get everyone outside and call us straight away.

A plumber works on water supply, drainage and sanitary fixtures. A gas fitter is separately licensed to work on gas lines and appliances. Many jobs, like a gas hot water system, need both. Dave holds both licences, so one visit covers the lot rather than coordinating two trades.

A drain that blocks repeatedly usually has an underlying cause rather than being unlucky. Tree root intrusion, a section of pipe with a collapsed or low point, or a build-up of grease and debris further down the line are the most common reasons. We use a CCTV drain camera on every standard blocked drain job so we can show you what is actually happening in the pipe, not just clear the immediate blockage. See blocked drains for more.

It depends on what the camera inspection finds. Sometimes clearing the roots and treating the pipe solves the problem for good. Other times the pipe itself has damage that is letting roots in repeatedly, and a repair or section replacement is the longer-term fix. We tell you which situation you are in once we have seen the footage. Read more on tree roots in sewer pipes.

Yes. Every job is quoted in writing before we start work, so the price you agree to is the price you pay. No surprises when we finish.

Yes. Quoting a job is free and there is no obligation to book. For faults that need investigation, like a hidden leak or a recurring blockage, there is a charge for the diagnostic work. We tell you that upfront so nothing on the invoice is a surprise.

You will always know before we start. We quote upfront in writing after we have looked at the job, and we stick to that quote.

Emergency call outs cost more than a booked visit because you are paying for someone to drop everything and come now, often after hours. Most emergency jobs land between $250 and $600 depending on the repair. We tell you the call out figure on the phone before we head out.

Expect $250-$450 for a standard residential blockage, CCTV camera inspection included. Heavy tree roots, collapsed pipe or a long run under a slab costs more, and we quote that before any extra work starts.

Locating a hidden leak with acoustic and thermal equipment generally runs from around $250 to $450 depending on how much of the property we need to cover. That is for finding it. Once we know exactly where the leak is, we quote the repair separately and you decide before we start.

An under sink filter installed typically runs from around $400 to $700 depending on the unit and whether a new tap is needed. Whole home filtration usually starts around $900 and rises with multi stage systems. Replacement cartridges are an ongoing cost of roughly $100 to $250 a year.

Yes. We offer a seniors discount as our way of looking after our older customers. Let us know when you book.

Yes. We service and repair rainwater tank pumps, which are common on acreage and lifestyle blocks across the southern Redlands. See rainwater tank and pump repairs for more.

Yes. A number of properties in the Redlands, particularly on acreage blocks, run on tank water, pumps or on-site septic systems rather than mains connections, and we work on these regularly.

Yes. We work as a single point of contact for property managers, body corporates and real estate agents managing properties across the Redlands, with written quotes and proper invoices for owner and committee records. See commercial plumbing for more.

Yes. Most of our work is residential, but we also look after small commercial jobs such as cafes, shops, offices and body corporate maintenance. That includes gas fitting in commercial kitchens, backflow devices and general repairs and maintenance.

Yes. QBCC Licence 53736, Gas Licence L91032 and Plumbing and Drainage Licence 15010990. Fully insured. All licence numbers are shown in the footer of every page.

We cover Wellington Point, Ormiston, Thorneside, Birkdale, Capalaba, Redland Bay, Alexandra Hills, Cleveland, Wakerley, Thornlands, Victoria Point, Wynnum, Manly West, Mount Cotton, Sheldon, plus the surrounding Redlands and Brisbane bayside. Not sure if you are in range? Give us a call.

The same areas we cover during the day — Wellington Point, Cleveland, Capalaba, Victoria Point, Redland Bay, Alexandra Hills and the rest of the Redlands and Brisbane bayside are all covered for after-hours and emergency callouts.

For genuine emergencies like a burst pipe, blocked sewer or no water, we aim to be on site the same day and usually within a couple of hours across the Redlands and bayside. We are based in Wellington Point, so we are not driving over from the other side of Brisbane.

You can text a photo straight to 0409 364 858. A photo of a leak, a fitting, or a hot water unit's data plate often helps us give a more accurate idea of the job before we arrive.