Emergency Plumber Alexandra Hills — 24 Hour Callout

What counts as a plumbing emergency

• A burst or split pipe you cannot stop
• Sewage backing up into the house or yard
• No hot water at all
• A gas leak or a strong gas smell
• A toilet or cistern overflowing and not stopping
• A failed flexi hose under a sink, toilet or appliance

What to do in the first five minutes

Get to your water meter or isolation tap and turn the water off — on older Alexandra Hills homes this is sometimes tucked away near ageing pipework, so if you are not sure where it is, that is fine, tell us when you call and we can talk you through it. If a hot water unit is leaking, isolate it at its own valve or switch it off at the wall if electric. If you smell gas, leave the property immediately without touching switches or appliances, and call us once everyone is safely outside. If a toilet or drain is causing the problem, stop using that fixture and anything else on the same line. On sloping blocks, also watch for water running toward the lower side of the house and try to divert it away from any downhill neighbours if you safely can.

How fast we get to Alexandra Hills

Alexandra Hills is about ten minutes from our Wellington Point base, so it is one of the fastest suburbs for us to reach, similar to Cleveland. Same-day response is our standard for non-urgent work, and for a genuine emergency — burst pipe, sewage backup, gas leak — we aim to be on site within a couple of hours, often quicker given the short drive. We carry the parts and fittings for most common jobs on the van, so the majority of emergency calls in Alexandra Hills are resolved in the one visit.

Emergency plumbing problems we see in Alexandra Hills

Alexandra Hills sits between Capalaba and Cleveland and is largely made up of established 1970s to 90s brick homes, and the original plumbing in a lot of these houses is now ageing badly. We regularly attend jobs involving galvanised pipes that have corroded from the inside and finally split, old hot water units well past their expected life, and original taps and cisterns that fail without warning. The suburb's leafy blocks and large mature trees are another common cause of emergency calls, with root intrusion into ageing sewer and stormwater lines leading to sudden blockages or backups. Because a lot of Alexandra Hills is built on sloping blocks, we also see water damage travel further and faster than it would on a flat block, which makes acting quickly on a burst pipe or leak even more important here than in some other suburbs.

What an emergency call-out in Alexandra Hills costs

Emergency plumbing work in Alexandra Hills generally falls between $250 and $600, depending on what has failed and the extent of the repair, including anything related to replacing old galvanised sections or aged fittings. We give you the price before we start, once we have had a proper look at the job, so you are never guessing what the invoice will say. There are no hidden extras added afterwards.

Insurance claims — what we give you

For anything going through insurance, we take photos of the damage before and after the fix, and provide a proper invoice describing what happened and what work we did. This is standard practice for us and covers what most insurers ask for with a claim.

Why Alexandra Hills homeowners call Dave

• Ten minutes from base, so we reach Alexandra Hills quickly
• Experience with original 1970s to 90s plumbing and galvanised pipe
• Parts carried on board, so most jobs are fixed first visit
• Lifetime workmanship guarantee: it works when we leave, or we come back and fix it

Common questions